Kate's Cleaners

Aggressive, rude, disrespectful employees

I had been using the self service laundry at Kate's while my washer/dryer has been broken. Today is the absolute last day I will go to this "joint".

I am sick to death of the rude lady with red frizzy hair who works there. She is loud, obnoxious, disrespectful and just constantly downright rude to customers. I am a quiet and refined 62 year old lady and she has treated me like an errant teenager when I come in. Ordering me how to do my laundry (seriously?), and talking down to me loudly. I am appalled at such coarse behavior. Guess they don't really need customers that badly if they can afford to alienate them.

Also, when I went back in to pick up my washed clothing to put into the dryer, the other attendant had taken my clothing out and put into one of their carts since she needed to use the machine that my clothes were in. Again, appalled - especially since their carts are regularly used by customers for piling in their DIRTY clothes to haul over to the washers. So, I had to re-wash my clothes. Owner just didn't care and there were certainly no apologies - nothing.

We used to get Kate's to do our laundry for us, but now that I've seen how unclean their processes are (some customers have brought in bedding, etc with lice), I don't trust them to clean anything.

What customer wants to be mistreated while spending their money in a business establishment? Ridiculous, low class behavior by employees is not for me.