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Help us make it rightOn March 21, 2011, I went to M. Simon Furniture to purchase a simple recliner. I expected a simple pain-free purchase but this turned into one of my my worst retail decisions I have ever made. While at the store I found a recliner that I liked on the sales floor. Unfortunately, it had already sold and the store had to order one for me. At the time of my purchase, I was told by the salesman that the recliner should be in by the first of April. I went to the store on Saturday, April 2 and was informed by our salesman that the chair would arrive in a couple of weeks and he had no idea...
The people are nice inside but if you are waiting for something to be ordered... have a nice long wait. I have ordered two pieces of furniture and each took more than a month and then they are not good at … The people are nice inside but if you are waiting for something to be ordered... have a nice long wait. I have ordered two pieces of furniture and each took more than a month and then they...
Bought a fairly expensive bunk bed there. Within the 1-year warranty period, the ledge attached to the side of the bed broke off. Filed a warranty claim. ""Joe"", the owner, had us send pictures in to show the damage, which we immediately did. Over one month later, the bed had not been fixed. Joe was rude to my wife, accusing her of abusing the bunk bed. When I spoke to him about it, he was not apologetic and was even more rude to me. He refused to provide the labor (which is clearly stated on the back of our receipt, ""M. Simon stands behind it's warranty for 1-year materials and labor.""...
I bought a bed and matress and still waiting for this. It has been almost two months now. To me the salesman and management have already gotten their money and drop the ball. They don't care about the customer. When I call and ask for the salesman that I had and ask where and when am I going to get this? He will not return my calls.
Cons
- would not recommend
I love the bed that I have ordered from there but when the bed was delivered, it was missing a leg and then we had to wait for a month and a half for the bed and then they cannor provide me with any information about … I love the bed that I have ordered from there but when the bed was delivered, it was missing a leg and then we had to wait for a month and a half for the bed and then they cannor...
Simon M Furniture Co Inc can be found at Limestone St S 200. The following is offered: Beds & Mattresses. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Frankfort there are 6 other Beds & Mattresses. An overview can be found here.
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