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Help us make it right1 star
1 star
WORST. CUSTOMER. SERVICE. EVER.
Words cannot describe how awful my experience with this company has been.
Gross Incompetence. Our water meter was labeled incorrectly with our neighbors for 4 years. Our water was shut off 3 times for non payment even though we never missed a payment. Each time they assured us they fixed the problem, but yet again our water would be shut off.
Each time you call them you reach a different person, and if you as to speak with the person you had spoke to previously,...
Kentucky American Water has been screwing up our bill for months. First they put in the account number wrong on our automatic payment request. Then, when we submitted a correction, they simply didn't process it. When I finally figured out what was going on, the customer service representative was not helpful and refused to let me speak to a supervisor - but she did direct me to a place where I...
Customer Service Advocate Office
Since 1882, Kentucky-american Water Company has been providing Water Supply from Lexington.
We care about water. It's what we do.
Kentucky American Water Company was founded in 1886 as the American Water Works & Guarantee Company and reorganized in 1947 as American Water Works Company. On January 10, 2003 the company was acquired by RWE, was renamed Kentucky American Water Company and became a part of RWE's water division. The majority of the company's activities are centered in locally managed utility subsidiaries that...
Ky American Water Customer Advocate Office is located at 2300 Richmond Rd, Lexington, KY. This business specializes in Utilities.
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