RUDE and UNREASONABLE establishment
My friend making an honest mistake recently bought a gift certificate here, for 60$!!! I don’t live anywhere close to the area, approximately 1000 miles away, and am unable to use the gift certificate. I called in and spoke to the manager, Chayla and she informed me because some people try to buy a gift card, return it, then still use the gift card, she would not be able to return my friend her money. I told her I could provide her with proof that I live in Arkansas including a dropped pin, driver’s license, license plate, and even mail. She said that wouldn’t be necessary and she would tell the owner of the establishment and have her give me a call back. Needless to say she didn’t, I called again, and the owner had the manager tell me that my friend would not be receiving her money back. But did tell me that she recommended I find someone in the area to take the gift card. When I asked her how I would go about doing this? She said, “I don’t know”. I’m confused… the gift certificate clearly has my name on it….I offered to send my drivers license picture in….this is the one and only location of Body Centre…. I live over a 100 miles away… but I can give it someone in the area. Does anyone else see how this logic is extremely flawed? I asked the manager if there was not a way in the system to cancel a gift certificate and make it void, to ensure that it couldn’t be used? And she said “no, that’s our system, we know how it works”. Obviously it works extremely poorly. SO, if anyone wants a discounted 60$ gift card for half the price to a extremely rude establishment, please leave a comment!!!!