My husband and I waited over 3 months for a service call on our Ditch Witch!! We were told continually by Scott, the Parts Manager, that they would be at our place "next week...." My husband was digging a water line for our home, and the Ditch Witch finally quit completely. When I called the store to inquire as to when they would be arriving to repair it, Scott proceeded to inform me how expensive it would be for them to come out and look at the Ditch Witch. I reminded him that we had been waiting for over 3 months, and we were now at an "urgent" point. He snidely replied that we should find a way to bring the Ditch Witch to the store in Lavergne, Tennessee. We found a tow truck driver and paid $250 to have the Ditch Witch delivered to the store. We were charged $1500 for the repair, and it broke again one week later! Once again, we paid $250 to have it towed back to Lavergne. They kept it for two weeks, and when I called to inquire about it, I was informed that it was "out" of fuel, and it would cost us $6.75 a gallon for them to fill it! The Ditch Witch had 20 gallons of fuel in it when it was dropped off at the Ditch Witch store! My husband called the store to inform them that we would file a police report on stolen fuel. Five minutes later, the owner, Don Champion, called. He was VERY angry and hostile!!! He informed my husband that the Ditch Witch was "filled" with fuel, and we better remove it from the premises by day's end or we would be charged "storage fees." What is going on with this place?! It appears they have a scam going on!!!

My husband and I waited over 3 months for a service call on our Ditch Witch!! We were told continually by Scott, the Parts Manager, that they would be at our place "next week...." My husband was digging a water line for our home, and the Ditch Witch finally quit completely. When I called the store to inquire as to when they would be arriving to repair it, Scott rudely proceeded to inform me how expensive it would be for them to come out and look at the Ditch Witch. I reminded him that we had been waiting FOR OVER 3 months, and we were now at an "urgent" point. He snidely replied that we should find a way to bring the Ditch Witch to the store in Lavergne, Tennessee. We hired a tow truck driver and paid $250 to have the Ditch Witch delivered to the store. When I called the store the next day to inquire about the repair process, Scott rudely informed me that they had not "looked at it yet." He also stated that he had "no idea" when it would be "looked at." I asked him to allow me to speak to the Manager, and he informed me that he WAS the Manager. I wish there was another place that we could have the Ditch Witch repaired! The service is WORSE than TERRIBLE, and Scott needs a major attitude adjustment!!! As I write this, our Ditch Witch still sits at the Lavergne store awaiting repair, and an answer as to when it will be ready. Scott always answers the phone, and will not allow the caller to speak to anyone else at the store! Avoid this place if at all possible!!

My husband and I waited over 3 months for a service call on our Ditch Witch!! We were told continually by Scott, the Parts Manager, that they would be at our place "next week...." My husband was digging a water line for our home, and the Ditch Witch finally quit completely. When I called the store to inquire as to when they would be arriving to repair it, Scott rudely proceeded to inform me how expensive it would be for them to come out and look at the Ditch Witch. I reminded him that we had been waiting for over 3 months, and we were now at an "urgent" point. He snidely replied that we should find a way to bring the Ditch Witch to the store in Lavergne, Tennessee. We found a tow truck driver and paid $250 to have the Ditch Witch delivered to the store. When I called the store the next day to inquire about the repair process, Scott rudely informed me that they had not "looked at it yet." He also stated that he had "no idea" when it would be "looked at." I asked him to allow me to speak to the Manager, and he informed me that he WAS the Manager. I wish there was another place that we could have the Ditch Witch repaired! The service is WORSE than TERRIBLE, and Scott needs a major attitude adjustment!!! As I write this, our Ditch Witch still sits at the Lavergne store awaiting repair, and an answer as to when it will be ready. Scott always answers the phone, and will not allow the caller to speak to anyone else at the store! Avoid this place if at all possible!!