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Southern animal foundation - veterinary clinic in new orleans, la246020attr:professional groomingspays/neutersveterinariansvaccines
Southern Animal Foundation would like to take this opportunity to welcome you, your family, and your special family member to our website. As you continue to browse and explore our website, it is our hope that you will learn more about our dedication to your family and the quality veterinary medicine and service we provide. Founded in 1995 by two devout animal lovers, Anne Bell and Paul Berry,...
I had a great experience with the veterinarian, but the staff is truly awful. The receptionist ignored me when I walked in, quoted me a price that was highly inaccurate (she said $50 and I was charged $113), and then when I asked her about it she denied the entire thing, did not apologize, and said "well you still got a great deal." When I went on Yelp to write about it, I saw that a lot of the comments were about how rude she was, so I called to speak to a manager about her behavior. What did he say? "Oh Yelp is highly inaccurate, they pay people to write bad reviews." Well guess what bro, no one paid me for this.
Three years ago I had moved to New Orleans and needed a veterinarian for my dog. After researching and asking fellow dog owners, I decided to try out SAF.
While I wasn't overly enthused with our reception at the front desk on our initial visit, the vet (I forget his/her name) was well informed and kind. The bill wasn't too hefty either, and we were able to get an appointment quickly. All pluses in my book.
I returned again, after I rescuing a kitten to get her spayed and vaccinated, and still wasn't overly enthused with the front of house staff. I felt as though I was an inconvenience and a waste of time. Not to mention my frustration with their lack of ability to update my contact information (despite me calling to update each time I moved).
My third visit was more of the same. Except with this visit, Dr. Craig Lamarsh attended to my dog. He is absolutely wonderful, and a huge asset to the clinic. He took the time to make my gal feel comfortable and explain everything to me, and didn't rush to run a battery of tests on a lump (determined to be a cyst), which I was very thankful for.
I felt as though I had found a good vet-fit for my animals and myself. I was even willing to overlook the sub-par front of house staff to see this fantastic vet. He would be the sole reason my fleet of animals (which had now grown to two dogs and two cats) would be returning to SAF.
Until today. After today's experience, not even Dr. Lamarsh's kind soul and awesome vet tactics can make me return to SAF.
Orleans Parish changed their Chapter 18 Ordinances in March. The revised law now states that dogs need only to be vaccinated once every three years for rabies. Each year during that time, the dog will be issued a license tag from their veterinarian reflecting that the animal is up to date on rabies.
Knowing the new law, and knowing that my dog needed her annual visit and rabies vaccination, I made an appointment at SAF (with Dr. Lamarsh). I was excited that since my dog is older (she will be 9 early next year), I wouldn't have to vaccinate her as often.
Shame on me for not remembering to clarify in advance with SAF about the 3 year rabies vaccination (but remember, the law was passed in MARCH and it's now the end of AUGUST). And shame on me for returning to SAF after multiple sub-par experiences with the front of house staff.
I noticed immediately upon getting to my house post-appointment that the Rabies Certificate reflected my gal would need to be re-vaccinated NEXT year (2014). If it were a three year vaccination, then she shouldn't need to be vaccinated until 2016. So I called SAF.
Their response? We're not doing three year rabies vaccinations. So, I called them on, you know, the fact that the LAW was passed in March and it is now August. They didn't have a very good answer. But the answers that they did have were the following:
1. No other client has brought this issue with the vaccination up. No one else seems to know.
Okay, so what you're saying is that since no one else has brought it up, it's okay to be dishonest and not let you clients aware of the new law that directly relates to them and their pets?!
2. Just don't vaccinate your pet next year.
JUST DON'T VACCINATE YOUR PET NEXT YEAR? That is your answer? Completely unacceptable. So absurd. Not vaccinating my pet means I can't take her to PetCo/PetSmart to get her nails clipped. Not vaccinating means I can't kennel her if I need to go out of town. Not vaccinating her means if I need to EVACUATE for a hurricane, I better have somewhere to stay that isn't a hotel, because without up to date vaccination records, I can't take my dog. And lastly, not vaccinating her (to many people), means don't take her to the vet and don't care about her wellness.
3. You should have checked with the vet first.
As I said above, shame on me. I thought about it going into the vet this afternoon, but it slipped my mind. Between discussing allergies, anal glands, and flea medicine, I plain ol' forgot. I assumed that it would be a 3 year, stupid, I know.
Needless to say, I am irate with SAF, their staff, and the way they handled this. At the very least, there should have been a disclaimer at the check-in desk. If I failed to see/read it, my fault. But the fact that they are taking a "we hope no one notices" approach is dishonest and bad business.
The three year vaccination was a deal breaker for me. I would have taken my dog (and money) elsewhere. I will be taking my gal and her three sibilings to another clinic when they are due for their annuals. I can only hope that another clinic is the benficiary of Dr. Lamarsh's talent and kindness, as SAF isn't deserving of such a great employee.
I love my fur babies, and I want their care provided by people who understand how much I love them...that's why I bring them to Southern Animal foundation. They are great people who do great...
Everyone here was just amazing. I traveled to New Orleans from Florida with a very sick kitty. They kept care of her all weekend and made sure she was well taken care of. Everyone was very loving...
I've always had great service taking our two german shepherds here. It's clean and has a friendly staff. My dog actually likes going here.
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Welcome to Southern Animal Foundation
Our staff has been performing veterinarian medicine and compassionate animal care in the New Orleans area since 2003. Southern Animal Foundation is a full-service, low-cost animal hospital and rescue organization whose mission is to provide the highest standard of quality and compassion in veterinary care for a more affordable...
Southern Animal Foundation can be found at Magazine St 1823. The following is offered: Animal Services. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In New Orleans there are 17 other Animal Services. An overview can be found here.
Southern Animal Foundation is located at 1823 Magazine St in New Orleans and has been in the business of Veterinary Services, Specialties since 2001.
Southern Animal Foundation would like to take this opportunity to welcome you, your family, and your special family member to our website. As you continue to browse and explore our website, it is our hope that you will learn more about our dedication to your family and the quality veterinary medicine and service we provide. Founded in 1995 by two devout animal lovers, Anne Bell and Paul Berry,...
Southern Animal Foundation is a Animal Hospital facility at 1823 Magazine Street in New Orleans, LA.
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