Status: Open
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Help us make it rightRegarding the one-star raters, office did for a brief time have phone system issues but no longer. Dr W is someone I was "forced" to see since it was within my insurance network (HMO/ACA) and I couldn't see my NYC docs (who have my history for yrs). Yet he has proven to be just as professional and generous (even more so!) with his patients and def goes the extra mile, that I will probably keep...
Dr. Hall is an awesome doc/person, he has great bedside manners, explains in depth different options, treatment and outcomes. He made a very difficult time in my life a little easier. Would greatly recommend Dr Hall and his wife Dr Julie DiGioia, breast surgical oncologist.
The doctor is great, very helpful however getting to reschedule or cancel the appointment is a pain. Nobody answers phones there so you have to make a trip there in person. Don't expect any explanation or apologies for the hassle either.
1. Took 6 tries to contact someone.
2. Website says takes Aetna but when I called I was told they do not accept Aetna but do take Tricare. I told them I'll call back once I grab the benefits information.
3. Called back 10 min later, suddenly they do not take Tricare.
Poor contact experience. Poor Staff experience. Zero service experience.
Tried at least a dozen times today to call to reschedule appointment. No answer or answer service. Permanently disabled, and person who promised to take me didn't. Finally tried NJ Lightrail alone. So shaky returned home. STILL no answer at office. Will now be labeled as no show, and won't be able to get another appointment. Very upset. Colitis greatly exaccerbated. Desperately need...
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