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www.heritageseniorcare.com
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We employed a 24-hr caregiver from this agency, the person came one hour late, (so I had to pay our other caregiver overtime so she could review instructions for the patient.) The Hertiage employee was more concern about getting her getting internet connection on her personal computer than instructions on how to care for the patient. She even forgot to give the patient his medication even though we provided a list of instructions for care. We discovered that during the night when she is suppose to be on call, she had her door shut and the monitor to hear the patient on low. We had to knock loudly to get her attention. The patient is bed-ridden.
When we voiced our complaints with Heritage Senior Care, they said that they could not help with how their staffs acts on duty, they only do background checks and only knows of their work ethics until someone complains. They would not refund the hour of work the caregiver was late, and said that they bill for 24hr period. Their only compensation was to have the same person come back an hour earlier for her next shift. But there was no way we would have her back.
Not only were we unhappy with the caregiver, the management refused to take responsilbilty for their employee. One thing I wlll say is, the salesperson Suzy that came to meet me was very helpful and accomodating to meet with me in a timely manner, if only the rest of the company would follow her work ethics.
I would NOT recomend this company.
They are awesome! And their office is adorably sweet, cute, clean, and everything beautiful! ♡☆♡☆♡
5 star
5 star
I will attest to the fact that heritage senior care is the best company Ived worked for over the past 12 years.
This review is actually a long time coming, but nonetheless, I was SO happy with the services I had for my dad. He had a stroke a while ago and just needed help for a few weeks while he was...
This company offers senior home care services.
Heritage Senior Care is a Home Care facility at 2885 Hope Ave in Carlsbad, CA.
Heritage Senior Care Inc can be found at Hope Ave 2885. The following is offered: Home Health Care Services & Supplies. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Carlsbad there are 4 other Home Health Care Services & Supplies. An overview can be found here.
This company offers non medical in home care for seniors.
Tags
Insured and Supervised
All Caregivers Are Screened
Live-In or Hourly Services
Fully Bonded & Insured
Assistance In Daily Activities
Providing Quality Home Care
Care Managers On Call
Live In or Hourly Services
Live-In & Hourly
Home Care Aides
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