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Help us make it rightThe Hawthorne Suites by Wyndham is located in Southfield a mile from the Southfield Town Center and 15 miles from the Henry Ford Museum/Greenfield Village.On-site guest laundry valet service and grocery shopping service is available. Amenities include high-speed Internet access daily complimentary hot breakfast buffet each morning and in the evening enjoy the social hour. The hotel has an...
Was expecting that the suites would be like Residence Inn. NOT at all! I arrived and was given the first room which;
The room had the smell of cigarette smoke and
The couch was torn and was not clean
The tub was not clean (needed white caulting around the tub, had brown residue
When I turned the oven on, oven was not clean so it had a horrible smoke smell
Exposed wires from fire detector...
BED BUGS!!!! First off, let me say that this is the dirtiest and nastiest hotel i've ever been in. The carpet was dirty, the couch was broken down, the floor was sticky, and the chair had urine stains in it. We noticed all this before the bed bugs.. Then there were the bed bugs in the room. I held two rooms for my group driving in from Chicago (5 hour drive) to stay saturday night. When we...
Booked the hotel with apparently high expectations. Having worked at a Hawthorn Suites in the past, I believed the website and trusted the Hawthorn name to provide service and cleanliness only to be greatly disappointed. Upon check in, we were told that our "Penthouse Suite" was not clean yet and we would have to wait twenty minutes. Twenty minutes turned into three hours, and while check in...
I couldn’t find Hawthorn Suites by Wyndham in Southfield Michigan on their website list so I also wrote to what is listed as their corporate offices.
We traveled with another couple to visit the Ford Museum and Greenfield Village. We had separate rooms. I learned their experience was no better than ours.
I cannot believe the Wyndham name is even attached to this hotel.
Our stay was July...
Desk Staff was GREAT!
Breakfast was fine.
However; 1 st room smelled horribly like cigarettes; 2nd room had dirty glass on the living room table and what appeared to be an unkempt bed. Returned to frint desk to ask someone to remake the room and left the hotel premesis for an hour. Upon return, room was identical. Switched to 3rd room. Fresher smelling and clean appearance. Still dated. No...
The Hawthorn Suites by Wyndham features a pool area, a multi-lingual staff, an exercise room and a business center. This property offers access for travelers with disabilities. Formerly the Residence Inn by Marriott.
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