Hansen & Hansen DDS Limited

I wasn't too impressed with the staff. I called to make a appointment and they said it would be $40.00 extra for missing the last appointment. The problem with that is, they WOULD NOT pick up the phone when I had tried to call numerous times to let them know I couldn't make it! So they're trying to charge me $40 for their shortcomings. NO THANKS...

Posted by NotThrilled on February 23, 2014. Brought to you by wellness.

Average Rating

30

Q: Does this provider give unbiased advice?
A: Definitely not! It was obvious they just wanted to make money!

Q: Did you leave the office feeling satisfied with your visit?
A: Not satisfied, but not unhappy

Q: Did you experience unnecessary pain during your visit?
A: Yes, I was in agony!

Q: Was this provider's staff friendly?
A: No, they were rude

Q: Did you notice a foul odor when you...

Posted by Collin sorg on February 09, 2014. Brought to you by wellness.

Q: Does this provider adhere to the customer is always right policy?
A: Yes, they listen to all complaints and make every effort to correct the situation.

Q: Is this business in a safe neighborhood?
A: Kind of, I didn't feel completely safe

Posted by Anonymous on December 01, 2013. Brought to you by wellness.

Average Rating

90

Q: Was this dentist friendly?
A: Yes

Q: Did your gums bleed excessively after your appointment?
A: Not at all! They were very gentle and careful

Q: Did this provider prominently display their diplomas or business license?
A: Yes

Q: Are you confident that this provider will continue working with you until a solution is reached?
A: Yes, I know I can count on them to find a solution

Q: Did...

Posted by Anonymous on May 27, 2013. Brought to you by wellness.

Average Rating

80

Q: Did this dentist give you your invoice promptly?
A: Yes, they gave me one when I asked

Q: Was this provider's office clean?
A: It was satisfactory

Q: Did a staff member acknowledge or greet you when you entered?
A: Yes, I was greeted when I walked in

Q: Did this provider thoroughly explain the risks and benefits of your treatment?
A: Yes, I felt informed when I left

Q: Were you able to...

Posted by Anonymous on December 02, 2012. Brought to you by wellness.

Hansen & Hansen DDS Limited is a Dentist facility at 318 College Avenue in Rockford, IL.

Posted on November 09, 2013. Brought to you by wellness.