Status: Open (Call business to confirm holiday hours)
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Plumbing, Heating, Air Conditioning, Drain Cleaning, Repairs and Installations
Serving the following areas:
Clark - Westfield - Scotch Plains - Basking Ridge - Rahway - Fanwood - Union - New Providence - Berkeley Heights - Livingston - Linden - Bridgewater - Plainfield - Mountainside - Cranford - Summit - Chatham - West Orange - North Plainfield - Warren
and surrounding areas
For 26 years, Good Tidings Plumbing, Heating and Cooling has committed itself to be "Absolutely the Best" in plumbing, heating and cooling. New customers, receive $75 off your first job! At Good Tidings Plumbing, Heating and Cooling - we give straight forward solutions to help you get the job done right. You'll receive up to 6 repair or replacement options from our team of pure motive...
For 25 years, Good Tidings Plumbing, Heating and Cooling has committed itself to be “Absolutely the Best” in plumbing, heating and cooling. Our call center team is here 7 days a week to respond quickly and accurately to all your home’s service needs. If you have an emergency or need immediate service, whether it is for plumbing, heating, or cooling – no problem! We’ll dispatch one of our expert...
Our call center team is here 7 days a week to respond quickly and accurately to all your home’s service needs. If you have a...n emergency or need immediate service, whether it is for plumbing, heating, or cooling – no problem! We’ll dispatch one of our expert technicians right away! See More
Let me start by letting you know how we found these guys. My wife had helped out one of these guys by giving him a jump start and following him back to his yard. The guy gave my wife a card and was very thankful and pleasant to her.
Since my wife had the pleasant contact with the tech from GTC, I figured I would give them a call. I explained the issue to them, and what AO Smith said. They told me the warranty would not be an issue with them. I was happy that they could get a tech out the same day. So the tech showed up, very nice guy, very professional looking. He looked at my water heater, and said this was one he could not work on. He told me I would have to get a specialized guy to do the diagnostic work. This is where a light should have come on inside me, but I thought, ok he's honest about not knowing these, and this looks more like a electronics issue. So he gave me a quote of $96 for a diagnostic service call. I figured any plumber would charge me this anyways, so I paid that.
The next morning, GTC came to my house, (just so you know this is day 4 without hot water). Once again the tech was very nice, professional looking. I took him to the water heater and watched him work. He did a through job diagnosing the issue, asking me questions about environmental factors and such. So his diagnosis was the electronic control panel on the water heater. So he went out to his truck to call the office and work up the quote. He then came back with a quote of $460 (just another FYI, this was their VIP pricing, since my wife had helped out on of their tech, they offered this discount to us as a nice gesture). I was a little shocked, but figured this must be a pretty labor intensive repair. So I agreed to the quote.
He then took apart the control panel from the water heater, which took him about 15 minutes to complete. (FYI, I was there with him). He then headed back to his office, he said he had a bunch of work to complete, so that the part would be covered under my warranty. So about 30 minutes later, he returned with the new part. I was excited to see this, I thought for sure I would be getting the call they had to order it. So I watched him install the new control panel. This took him about 15 minutes to complete and fired up the hot water heater.
I was excited to have my water heater working and said good bye to the tech.
It wasn't until later, I really started to think about this cost; ok he made an honest mistake and accidentally charged me for the part that was covered under warranty. So when I got home from work, I contact GTC. I explained, that I think I was charged for the warrantied part by mistake. He said he would check into it and give me a call. He called me within a few minutes later and told me that I was not charged for the part and that was the cost of the repair. He told me the tech was here for 2 hours, I will give him the benefit of the doubt with rounding here. So I asked, you charge $460/hour for your service? (Since I already paid the $96 for the diagnostic, so this should not be chargeable time.). He would not really comment on that, but just said the cost of the repair was $460 (plus taxes). So I asked him, you charge your "VIP" members $460/hr? (remember, I already paid the $96 for the diagnostic and the repair itself took less then and hour). He would not comment on that.
Now I do take responsibility for agreeing to this cost, it is my fault that I did not get all the detail, and assumed that this would be a very complex repair.
If you do ever decide to use GTC, the techs themselves were great, very personable and conducted themselves very professional. You need to be sure to get a complete break down of the quote. Ask them for time estimates and what the per hour charge will be. Learn from my experience, do not accept their "per repair" estimate, question everything.
I would highly recommend getting a second quote from another company before committing to a repair with GTC.
I hope my lesson learned benefits you in the end.
Plumber convinced me to buy a new faucet when my old one could have been repaired. They charged over $800 for the faucet and install. I called to speak to owner and was told he does not talk to customers.
First, the pro - they did come the day I called.
The cons - The original time frame I was given was between 4 and 6 PM. The technician finally arrived around 8:30PM. He was very nice, but was unable to finish the job. Another technician came the next day. The price charged was totally ridiculous. One thing had to be done, then another, then another, and another. So much for up front pricing! The final amount was outrageous, and the bathroom was left very dirty. I will not ever use this company again, and hope that this review helps someone else avoid dealing with these people.
Excellent Service, especially on a Holiday. I didn't expect this kind of quality service. On time, ready to work, had all the equipment on the truck. Did not charge additional holiday fees. Very happy will use again.
Good Tidings came through in a desperate plumbing situation. They were pleasant to speak to on the phone, sent a van & two staff within an hour, & both guys were honest, efficient, &...
DO NOT USE GOOD TIDINGS IN CLARK, NJ We used American Specialty for years, than Good Tidings took over. We purchased 2nd from the top of the line AC unit from them 4 years ago. Today the FAN...
This is such an overpriced company and the guys are so irresponsible. We had a small leak in the water pipe. We knocked off the wall ourselves to expose the leaking part and asked them to replace...
We had a plumbing issue and someone recommended Good Tidings, so I thought I'd give them a shot especially since they are local. They Started off with an estimate of $2,000 for their premium...
I had a great experience with this company. The technician came on time and he did great work and awesome cleanup too. I highly recommend this company to all my family and friends you will not be disappointed.
Plumbing Heating Cooling problems are frustrating and never convenient. Good Tidings has over 30 years of experience and thousands of repeat customers. 96% Of Our Customers Give Us A 5 Star Rating. Experience The Good Tidings Way! Peace of mind is knowing that when the unexpected occurs Good Tidings is always there for you. We respond quickly, offer you options and do the job right. Above all we value your time and respect your home. Call 24/7 for Emergency Plumbing, Heating and Cooling!
For 25 years, Good Tidings Plumbing, Heating and Cooling has committed itself to be “Absolutely the Best” in plumbing, heating and cooling. Our call center team is here 7 days a week to respond quickly and accurately to all your home’s service needs. If you have an emergency or need immediate service, whether it is for plumbing, heating, or cooling – no problem! We’ll dispatch one of our expert...
For over 23 years, Good Tidings has committed itself to be “Absolutely the Best” in plumbing, heating and air conditioning repair and replacement services in New Jersey.
Good Tidings provides Plumbing services in Clark. Call them at 908-233-8666 for more details.
This company offers plumbing,heating and ac/contracting
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