Crafted Concepts

Do not do business with this clown!

Do not do business with this clown. Keith Campbell's Crafted Concepts was contracted to refinish our showroom floor. After six weeks, the floor was completely unacceptable. Keith and I talked extensively about my plans for the showroom, I wanted the old carpet glue removed, I wanted the concrete smooth, and I wanted a hard epoxy surface applied. Although I had other comparable bids, Keith was eager to take the job so I decided to give him the work. On June 8, 2017 Keith was contracted to remove glue, fill divots, smooth the surface and coat the floor with epoxy for $4800. I showed him a photograph of exactly what I expected from the website for the coating product that he was using, and he assured me that would be the result. At that point, I made the mistake of giving him $2400 up front. During the first week, he came by and spread some type of filler into the divots. Approximately a week later he came by and painted a portion of the floor. Prior to painting, he did not remove the glue or sand down the filler that he used. At that point, I could see that he was not doing the job correctly and I gave him the opportunity to admit defeat and let me employ someone else to do the job correctly. I again showed him the photograph and he assured me that it would work out and that if I were unhappy with it, I would not have to pay for it. He said that he was going to get equipment and mechanically clean the floor, which was the process I expected from the beginning. A few days later, he contacted me to say that he wanted to try coating the floor instead, once again I gave him the opportunity to get out of the deal and again he assured me that I would be happy with the result. Throughout the process, Keith continually claimed to be having health and employee issues and most of the work ended up being performed by his father. After six weeks of random work, the floor was an absolute disaster. In addition to still being able to see the swirls of carpet glue, the floor is so rough and pitted that you can’t even run a dust broom or mop over it without snagging. On July 19, 2017, I talked to Keith on the phone. I informed him that the floor was unacceptable and that I expected a refund of the $2400 that I had already paid him. He had already tied up this project for 6 weeks, and now I was stuck with the additional cost and delay of getting someone in to fix it. His own contract called for dispute resolution to be handled through binding arbitration, and he refused to participate.