Citizens Bank

Always Great Service

Average Rating

100

It seems when i go to my local branch i always am treated as if i am family which is great because i don't have to go in to see a teller as much as in the old days.

Posted by ekim57 on October 11, 2014. Brought to you by mybanktracker.

poor customer service on payoff

Average Rating

40

So I had been generally happy with our line of credit of credit at charter one. But when we used their phone menu to order a payoff letter it was lost. When I called customer service after 8 days they said they could fax it. I said great. Then they said it will be $25 (for a fax!)

Posted by sgspearman on April 17, 2014. Brought to you by mybanktracker.

Terrible!

Average Rating

20

I have never had such a bad experience with a bank in my life. Customer service "manager" Craig has absolutely no business being a manager -- especially in customer service since he does not know what it means. Being ripped off with ridiculous fee's is their specialty as well. If you like to lose money that you are trying to save, then put it in charter one. I'd rather have a rectal exam that...

Posted by jpk on April 08, 2014. Brought to you by mybanktracker.

Very unpleasant; not at all helpful; may terminate long standing banking relationship

Average Rating

60

I was directed to Christina to answer my concern about why payments were not made electronically. I make payments to these companies every month and for the first time the payment was not made on the scheduled date. I inquired about why this was different this time so that I could avoid a late fee in the future. Christina was very rude and never did answer the question or offer to find out....

Posted by DawnDumke on January 15, 2014. Brought to you by mybanktracker.

Awful from top to bottom with hidden fees!

Average Rating

20

So I open up a CD with Charter One Bank which matures. I call and specifically ask what are the penalties as I will be unable to go to the bank during the short 10 day grace period. The employee tells me I will lose the interest I accrue during the time after the account has matured.

Posted by DTMKnight on December 26, 2013. Brought to you by mybanktracker.

At Citizens Bank, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other question about money, don’t keep it to yourself. Ask a Citizen. We have approximately 1,200 Citizens Bank branches in 11 states and approximately 3,200 ATMs. In addition, our customers stay connected with us...

Posted on September 10, 2016. Brought to you by yellowise.

Open a Citizens Bank checking or savings account and discover secure, convenient online banking features and personal finance options. Our business and personal banking accounts and borrowing options are designed to help you meet your banking goals.

Posted on January 25, 2016. Brought to you by localstack.

Officesplymouth, MasterCard

Posted on July 22, 2015. Brought to you by merchantcircle.

Charter One Fax is located at 790 Penniman Ave, Plymouth, MI..

Posted on March 24, 2015. Brought to you by merchantcircle.

Located in the heart of downtown Plymouth, the Charter One Bank building is easily located on the corner of Penniman Road and Main Street. The financial location offers a full range of personal and business services, including checking and savings accounts, loans, credit lines and mortgages.A convenient drive-up 24 hour ATM machine is available on-site, along with one outside teller service...

Posted on July 17, 2011. Brought to you by patch.