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Help us make it rightGood..got great deal....
The salesperson at Airport Home Appliance Outlet who helped me purchase the microwave oven was VERY helpful and engaging. Appliance I purchased on Presidents' Day is still working.
I give them 2 thumbs up!!! Good customer service, accommodating, and the best prices on appliance. I've shopped around and Airport Appliance has the best deal. My appliances are in perfect condition and very happy with their service.
I purchased a KitchenAid 3 door Frig. Was delivered with two dents. There was no answer at AA when we called to take action. So we accepted the frig. Since the dents were in the doors, which could be replaced. Big Mistake!!!
However, my house is not. They scratched the doors, walls, floors in multiple locations. The only thing they used to try to protect my floors was a very thin sheet of cardboard. The wheels cut right thur it and damaged the hardwood floor. All told about $1000 in damage to my home from their poor delivery.
Airport Appliance's response was, we have insurance...
Airport Appliance has ZERO customer service. The burden of everything is placed on their sales people who work 100% on commission. The owners find every which way to STEAL the manufacturer spiffs and commissions from their sales staff. Management treats sales staff with serious contempt. Now you see why Airport Appliance creates so many unresolved customer issues. The root of the problem is the old man Don Van Eeghen and also his daughter Kate Van Eeghen, Presdient -- cough, cough . . .
BTW -- don't ever believe any of the 5 star comments. They're written either by the Van Eeghens...
Airport Home Appliances is located at 1950 Alpine Way, Hayward, CA..
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