Status: Closed
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Over 40 Years of Experience
Quality Repair of Antique Mechanical Clocks
Over 40 Years Experience
DO NOT GO HERE unless you are a glutton for horrible customer service. My wife brought in a watch to have serviced for her elderly father. The date dial was unresponsive to being turned. The watch also needed to be cleaned. Lothar took the time to show her the dial turned but then, when she asked to watch it again, he became unhinged telling her she didn't "get it" and refused to show her. When she mentioned she would like it cleaned he said, in an annoyed voice, that these watches could not be cleaned. When she asked for the watch back and was leaving, he called her an idiot to another customer.
We took the watch to Fast Fix at the Avenues Mall - all was shown, cleaned and made to shine. Somehow they knew how to do it - Lothar didn't. When I called to complain, Lothar told me not to make a big deal about it and hung up. Seems he could have taken that same advice himself and I wouldn't be typing this.
If this is the experience you crave, Lothars your man. If you demand a higher customer service, go to fast fix.
Fixed my Seiko watch when the factory couldn't - recommend Lothar for any watch or clock repairs. AND he's an interesting person - born in Germany and can tell you some history.
Wonderful service, affordable and very knowledgeable repair, repaired my two watches while I waited….I can highly recommend them. I can't believe anyone gave them a one star!
I love this guy! Adorable shop. Awesome European humor & hospitality. He changed my watch battery in two minutes for $10 cash, and guaranteed it for six months. Easiest and most memorable...
Rude. Not helpful at all. Like I was interrupting them to be helped. Not sure how they survive.
No plastic cards and that's the good news. I walked in to this shop today in search of a watch battery. I was greeted by an older foreign man. He quickly looked at my watch and walked towards the...
Lothar's Watch & Clock Repair was founded in 1987, and is located at 14286 Beach Blvd Ste 14 in Jacksonville.
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