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Help us make it rightAt our Appliance Showroom you'll find the largest selection of appliances, all the major brands and expert advice. With friendly, knowledgeable product experts and the latest selection of appliances, Ferguson helps makes your dream home a reality. Whether you need appliances for your kitchen, laundry or outdoor kitchen, we have the products you need. Come visit our showroom to learn more.....
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Integra Video
Mitsubishi Video
Factory Direct Appliance is the largest home appliance distributor in the midwest. FDA has locations in Kansas City, Lawrence, Topeka, Des Moines and Omaha. In business since 1993, FDA is locally owned and is the absolute best place to purchase your appliances. We focus on Unequaled Attention, Service, and Appreciation to make sure your buying experience is completely seamless.
We bought a refrigerator there ~16 months ago. As appliances do - it quit working this week. When we called Factory Direct (with receipt in hand) they told us they had no record of our purchase. Apparently they purge their records annually ( how freaking convenient). We subsequently had a repair guy out, who told us it was obvious that the fridge has had work done to it previously. SO they sold...
I completely regret our decision to ever use them. Horrible customer service, horrible products. We bought a whole kitchen set through them, and within a year have had 4 service calls, one within the first week. They did not even remotely stand by their products and were completely unresponsive. I would not recommend that ANYONE do ANY business with them.
Although in store salesperson was great, delivery guys were unhelpful, lacked compassion and knowledge of their job
I was there with my husband looking for a new Dishwasher . Worst customer service ever.
Very easy to place order and sales person very nice in northland store 5 stars to them. Going to warehouse to pick up is a whole different story 0 stars for them. I am still waiting for them to open the customer pick up door while I write this review. I have been sitting here for 1 hour already and I only have 1 item to pick up. Really didn't want to spend the whole day at the warehouse when it...
Mitsubishi Video, Integra Video, Whirlpool
In business since 1993, FDA is locally owned and is the absolute best place to purchase your appliances. We focus on Unequaled Attention, Service, and Appreciation to make sure your buying experience is completely seamless.
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