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Mercedes-Benz of Honolulu

Address
818 Kapiolani Blvd Honolulu HI 96813
Phone
(808) 592-5600
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Average Rating
4
Total Reviews
(20)
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  4. 4 Stars
  5. 5 Stars
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Contact Us

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Fax
(808) 592-5178

Business Hours

Status: Open

Sunday
10:00am-5:00pm
Monday
7:00am-7:00pm
Tuesday
7:00am-7:00pm
Wednesday
7:00am-7:00pm
Thursday
7:00am-7:00pm
Friday
7:00am-7:00pm
Saturday
7:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • Discover

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What the community has to say about Mercedes-Benz of Honolulu

Information about this business (6)

Mercedes Benz – visit your local Mercedes dealer or visit us online and build your own Mercedes. Your specificartions. Your Mercedes.

At Mercedes-Benz of Honolulu, we want to exceed your expectations as a luxury auto dealership. You are not only our customer, but a guest that deserves the absolute best service. We are proud to offer no pressure sales of new & used cars, expert auto repairs, genuine Mercedes-Benz parts, and custom tailored financing options. Come experience the Fletcher Jones Hawaii Automotive Group difference.

Mercedes-Benz of Honolulu is an automobile dealership that deals in new convertibles, sedans, coupes, roadsters, wagons and sport utility vehicles. Its service department offers various vehicle maintenance services that include engine tuneups, tires rotation and balancing, oil and filter changes, state and point inspection, scheduled maintenance and air conditioner repair. Additionally, the...

Reviews of this business (22) view all

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Score
100%
attitude
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Overall review sentiment

Score
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Rating distribution

5 stars
13
4 stars
1
3 stars
1
2 stars
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1 star
4
No rating
2
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YellowBot member reviews (1) view all

Reviewed Business
Mercedes-Benz of Honolulu
Reviewer Name
James Smith
Review Date
September 18, 2009
Average Rating
1

The worst service department in Hawaii

MB of Honolulu features the worst service department I have ever seen. I brought an older car in, I knew it needed a bit of work, but in the end after paying $6000 they showed me the car, the SRS light was on. I asked what that was? "Oh nothing to worry about" Oh yeah, except you can't get a safety inspection with it like that!

Then they tow it back in, and tell me it's $2000 more to fix! It's either that or I can (in his words) "Take it somewhere and have them remove the light bulb". REAL ETHICAL MB!!

Of course it took 3 weeks for them to tell me this, so I call the service manager and he tries to blackmail me saying he will give me $100 off if I buy the $1900 part! What a great deal!

I just had it towed home, I'll get someone else to fix it. I would stay away from owning a Benz in the Islands, these guys truly do not care one bit about their customers, it's strictly bottom line there. And by bottom line I mean you WILL get screwed!

Bottom line, the bad attitude at the top flows down to everyone who works there.

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Other reviews from the web (21) view all

Average Rating
60

They know they are the only dealer in Hawaii so they jack up the prices.

Average Rating
100

I love this place! Great service, friendly staff, Ohana style atmosphere. Thank you Mercedes Benz of Honolulu. ����

Average Rating
100

I am in the process of buying a MB E350, I will be picking it up tomorrow. I wanted to write and give BIG UP'S!!! to MB of Honolulu for having people like Quang and Charley on their staff, these...

Average Rating
100

Bought my GLK two days ago and I must say I was impressed by your customer service. From your Client Care Rep to Sales rep, I appreciate all your help. Thanks to John (Manager) for having Dwayne Sasaki take care of our flawless and easy transaction and especially making my wife happy! You guys went an extra miles to ensure we get what we want even though it was late at night already! I would...

Average Rating
100

Awesome Customer Service! Warren Helped get my cars back on the road. I came in with a bolt on my tire, I got it replaced asap! Thanks for the great service Benzo! Thanks warren, ill be coming to...

Business description (4)

This company offers sales of new Mercedes-Benz, Jaguar, Land Rover, Porsche and Honda vehicles, pre-owned vehicles, parts, and services.

Mercedes-Benz of Honolulu offers sales of new and certified pre-owned vehicles, expert auto repairs, genuine Mercedes-Benz parts & custom tailored financing options! Give us a call or visit us at 818 Kapiolani Blvd, Honolulu, HI and see our new Mercedes-Benz vehicles today!

Mercedes-Benz of Honolulu is located at 818 Kapiolani Boulevard, Honolulu, HI. This location is in the Ala Moana - Kakaako neighborhood. This business specializes in Used Car Dealers.

All of us at Mercedes-Benz of Honolulu are dedicated to helping you find your dream new or Certified Pre-Owned Mercedes-Benz sedans, coupes, crossovers, SUVs, convertibles, roadsters and wagons. View our inventory and visit us at 818 Kapiolani Boulevard to find out for yourself what it feels like to drive "The best or nothing."

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