Budget Truck Rental

I'M BEING GENEROUS BY GIVING 1-STAR

Average Rating

20

My experience with Budget Truck Rental has been similar to several unsatisfied customers. I placed an online reservation for an available10' truck. When I arrived at the office that was being shared with AVIS car rental, I was informed that the only 10' truck available had graffiti covering a majority of its surface. The associate offered me a 24' moving truck instead, (if i wanted a truck two and a half times the size that I had reserved, I would have reserved exactly that). I was also shocked to see that my total was almost double what was originally promised. I was reminded to return the truck by 5:24 PM (fortunately, having googled the office hours prior, this was when I calmly informed them that I knew those specific offices closed at 5 PM). I would NOT allow them to sneak a $10 after-hours drop-off fee on top of the already inflated price. I returned my truck at 4:45 PM just to spite this money hungry company with a slap in the face. I also happened to be reviewing my final invoice and noticed a $3 cost recovery fee. I didn't mind paying it as long as the associate would tell me what it was. Unfortunately, I had too high of expectations from this company. Not only did the associate and supervising manager not know what the fee was for, the regional supervisor was dumbfounded when asked to explain. I don't plan on holding my breath for an answer to this fee. I can also say that I will NEVER use Budget Truck Rental again, nor will I ever recommend it to anyone else.

Posted by Christopher Anderson on October 18, 2011.

Truck Renting & Leasing

Posted on October 20, 2015. Brought to you by merchantcircle.